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ORDERING & PAYMENT
INSTRUCTIONS;
RETURN POLICY
Ordering Methods
Payment Methods
We accept the following forms of payment:
Net30 terms (upon approval*) • Electronic Funds Transfer (EFT) • VISA • MasterCard
*Cheques must be made out to Garfinkel Publications Inc.
Shipment and Delivery
We pride ourselves on fast shipping times, but please allow us more time to process your order during the high-volume summer
and winter holiday seasons. Shipment times and costs will vary depending on the location, courier services, and size of shipment.
Some average delivery times are listed here:
Order minimums: Our suggested order minimum is $300 on the first order and $200 for subsequent orders.
Order via e-mail.
Please send orders to
sales@nativenorthwest.com.
Once your order is received, an
order confirmation will be sent.
Shipments within BC
Metro Vancouver: 1-2 days
Vancouver Island: 2-3 days
Elsewhere in BC: 3-10+ days
Order with your sales rep.
For customers using a sales representative
to purchase from Native Northwest, we
recommend contacting your sales
representative to order.
Shipments within Canada
Major cities: 3-5 days
Elsewhere in CA: 3-10+ days
All Canadian orders are shipped
from Vancouver, BC.
Order online.
Our new online ordering portal makes
ordering easier and faster. Contact
sales@nativenorthwest.com to obtain
login information to order online.
Shipments to the US
Washington & Oregon: 2-3 days
Alaska: 5+ days
Elsewhere in US: 3-10+ days
All US orders are shipped from Blaine, WA.
Shipments International
Contact sales@nativenorthwest.com for information and allow 10+ days for shipment. The customer is responsible for all
import and duty fees. All international orders are shipped from Vancouver, BC.
Returns and Damaged Goods
Quality and consistency is always our goal, but if you are not satisfied,
authorized returns must be received within 30 days of invoice date.
For an authorization number, please email sales@nativenorthwest.com or call
(604) 266-9044 ext 1.
Damaged goods must be reported within 15 days of receipt of merchandise.
All returns must be in sellable condition, with no price tags or labels attached.
Returns are subject to a 15% restocking fee.
Discontinued or sale merchandise and custom orders are not returnable.
Need assistance?
We are available Monday – Friday
from 8:30am – 5pm PST to assist
with your ordering needs.
Email: sales@nativenorthwest.com
Phone: 604.266.9044
Toll Free Line: 1.800.661.0233
Fax Line: 604.266.9058
www.NativeNorthwest.com
