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187 NATIVE NORTHWEST ORDER & RETURN POLICY Placing an Order New Customers: Please contact for information on opening a new account. Existing Customers: Please contact our customer service team or your sales rep for ordering information. Shipment and Delivery We aim to process, pack, and ship orders as quickly as possible. Shipment times and costs will vary depending on the location, courier, and size of shipment. Returns and Damaged Goods We aim to please, but if for some reason you're not satisfied: • Authorized returns must be received within 60 days of invoice date. For an authorization number, please contact our customer service team by email at or by phone at (604) 266-9044. • Damaged goods must be reported within 15 days of receipt of merchandise. • All returns must be in sellable condition, with no price tags or labels attached. • Returns are subject to a 15% restocking fee. • Discontinued or sale merchandise and custom orders are not returnable. Need assistance? Email: Vancouver Area & International: 604.266.9044 Toll Free Line: 1.800.661.0233 Fax Line: 604.266.9058 We are available Monday – Friday from 8:30am – 5pm PST to assist with your ordering needs. 1640 West 75th Ave. Vancouver B.C. Canada V6P 6G2

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